Transport damage
If your product is visibly damaged upon delivery, please take photos and send them to [email protected] within 48 hours. We will review the case and offer compensation or replacement where applicable.
Opened or used items
We do not accept returns of items that have been opened or used, especially those of personal or intimate nature. Please check your order carefully before opening.
Return process
To request a return, please email [email protected]. Our support team will evaluate your case and provide return instructions if applicable.
Return shipping
Return shipping costs are typically paid by the customer unless the item is faulty or damaged in transit.